Q: What is your refund/cancellation policy?

Refunds before delivery: You can cancel your order anytime up to 90 days after your purchase. After that, your order would have already been produced and is well on its way to your doorstep. Please note we cannot cancel an order once it has already shipped to you. Refunds after delivery: If you are not completely satisfied with your Project Ironside table, you may be eligible for a refund. We offer a 30-day return window, which means you have 30 days from the date of delivery to request a refund. In order to qualify for a refund, the item must be in its original condition and packaging. It should be unused and free from any damage or signs of wear and tear. Please note that the customer will need to cover the cost of return shipping, and this amount will be deducted from the refund amount. The refund will be sent once the product has been received at our warehouse. To initiate a refund, please contact our customer service team at support@cloudpunchergames.com with your order details. They will guide you through the process and provide you with further instructions.

Q: How do I contact Support?

You can contact us any time at support@cloudpunchergames.com . We typically respond to emails within 48 hours.

Question 1

How do pre-orders work?

Accepted Answer

Project Ironside is big and heavy, so it's difficult for us to keep tables stored in a warehouse. Instead, we operate on a pre-order basis and Ironside tables are made to order once every two months.

We have production "waves" where we pre-sell a limited amount of products before or after the boat has left, and it arrives in your region about 5 months after pre-orders close. See the timeline graphic below!

Questions? Feel free to reach out to us at support@cloudpunchergames.com!

Question 2

Where do you ship to?

Accepted Answer

We currently ship only to the contiguous 48 states of the US, most of Europe, and Canada.

Question 3

How long does shipping take?

Accepted Answer

We ship out of regional warehouses If parts of your order are in stock, or after all products arrive in the US, shipping will commence. Shipping time depends on your proximity to the warehouse, but it will typically take 3-10 days.

See the timeline slides below!

Question 4

What are the dimensions of Project Ironside?

Accepted Answer

Play area: 3' x 5' (150x91cm)

Outer dimensions: 64" x 41" (162x105cm)

Adjustable height: 29 - 31" (74-78cm)

Vault: 2.75" deep (7cm)

Height under the table: about 67 cm

Question 5

What is your refund/cancellation policy?

Accepted Answer

Refunds before delivery: You can cancel your order anytime up to 90 days after your purchase. After that, your order would have already been produced and is well on its way to your doorstep. Please note we cannot cancel an order once it has already shipped to you.

Refunds after delivery: If you are not completely satisfied with your Project Ironside table, you may be eligible for a refund. We offer a 30-day return window, which means you have 30 days from the date of delivery to request a refund.

In order to qualify for a refund, the item must be in its original condition and packaging. It should be unused and free from any damage or signs of wear and tear. Please note that the customer will need to cover the cost of return shipping, and this amount will be deducted from the refund amount. The refund will be sent once the product has been received at our warehouse.

To initiate a refund, please contact our customer service team at support@cloudpunchergames.com with your order details. They will guide you through the process and provide you with further instructions.

Question 6

How do I contact Support?

Accepted Answer

You can contact us any time at support@cloudpunchergames.com. We typically respond to emails within 48 hours.

Question 7

Can I download the instruction manual?

Accepted Answer

Yes! Click this link: https://cdn.shopify.com/s/files/1/0834/6989/3918/files/Ironside-Manual-Proof-Final-April-2024.pdf?v=1712280164

NOTE: In the printed manual, in the Connector Pack section, there is a typo on Page 12, Step 5 and Page 23, Step 5. The link above has the updated manual that shows how to properly assemble the Connector. If you are setting up a 6x5' double-table, please use the above PDF.

Pre-order and Shipping FAQ